Privacy Policy

01 Introduction

Welcome to FP Packaging (“we,” “our,” or “us”).

We respect your privacy and are committed to protecting the personal information you share with us through our website, https://fppackaging.online/ (the “Website”).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Website, browse our floral packaging products, submit an enquiry, or contact us.

By using our Website, you acknowledge that you have read this Privacy Policy.

02 Information We Collect

We may collect the following categories of information, depending on how you interact with our Website.

Information You Provide

When you contact us or submit an enquiry, we may collect:

• Your name.
• Your email address.
• Your phone number or WhatsApp number, if provided.
• Your business or company name, if applicable.
• Details about the floral packaging products or services you are interested in.
• Your preferred packaging styles, colors, quantities, and customization requirements.
• Any additional information you include in your message.

Please avoid submitting sensitive personal information through our contact forms.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, depending on the website configuration and services in use. This may include:

• Your IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and time spent on the Website.
• Referring website or source.
• Basic diagnostic and usage information.

This information may be collected through server logs, cookies, analytics tools, or similar technologies where applicable.

03 How We Use Your Information

We may use the information we collect to:

• Respond to your questions and enquiries.
• Provide information about our floral packaging products and available services.
• Prepare quotations based on your requirements.
• Communicate with you about your requests.
• Improve our Website, content, and user experience.
• Maintain Website security and prevent misuse.
• Monitor Website performance where appropriate.
• Comply with applicable legal obligations.

We will not use your personal information for unrelated purposes without an appropriate legal basis.

04 Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent.
• Taking steps at your request before entering into a contract.
• Performing a contract with you.
• Our legitimate interests, where these do not override your rights and interests.
• Compliance with applicable legal obligations.

The appropriate legal basis depends on the purpose and circumstances of the processing.

05 Cookies and Similar Technologies

Our Website may use cookies or similar technologies to support essential functionality, remember preferences, understand Website usage, or improve performance.

Third-party services, such as analytics or embedded content providers, may also use cookies or similar technologies if they are enabled on the Website.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some Website features.

06 How We Share Your Information

We do not sell your personal information to third parties.

We may share information when reasonably necessary with:

• Service providers: Companies that provide Website hosting, maintenance, security, analytics, email, or communication services.
• Professional advisers: Lawyers, accountants, or other advisers where necessary.
• Legal and regulatory authorities: When disclosure is required by law or necessary to protect our legal rights.
• Business successors: In connection with a merger, restructuring, or transfer of business assets, where permitted by applicable law.

Service providers may process information on our behalf and should be subject to appropriate confidentiality and data protection requirements.

We only share information as appropriate for the relevant purpose and applicable legal requirements.

07 Third-Party Websites and Services

Our Website may contain links to third-party websites or services, including social media platforms, external product resources, or messaging services.

These third parties operate under their own privacy policies and terms. We are not responsible for their privacy practices or the content of websites we do not control.

We encourage you to review the applicable privacy policy before submitting personal information to any third-party service.

08 Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, maintaining relevant business records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete it or anonymize it, where appropriate and permitted by law.

09 Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should exercise care when sharing personal information online and avoid sending confidential or sensitive information through unsecured channels.

10 Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to certain processing activities.
• Request restriction of processing in certain circumstances.
• Request a copy of your information in a portable format, where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy-related request, please contact us using the email address provided below.

11 Children's Privacy

Our Website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12 International Data Transfers

Depending on the location of our hosting provider or other service providers, your information may be processed or stored in a country different from your own.

Where applicable law requires safeguards for international transfers of personal information, we will take reasonable steps to ensure that appropriate safeguards are in place.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14 Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the following details: